Nervecentre V9.0 Help for Users

Sending DNAs to e-RS

If a patient doesn't attend their appointment, you can record that DNA Did Not Attend. in Nervecentre. If that appointment was booked through e-RS Electronic Referral Service. Used by GPs/patients to book initial appointments with specialists at a convenient time. This would replace the current system where a referral is made to the specialist who then sends out a letter with an appointment – if the patient can’t attend that appointment they’ll have to call back and rearrange., you can send a message to e-RS to record the DNA in e-RS. You can send more than one DNA in a message. This means you don't have to manually add each DNA in e-RS.

By recording the DNAs in e-RS, you let the referrer know that the patient didn't attend their appointment. For example, the patient's GP might want to ask the patient why they didn't attend.

You can view a list of DNAs to send to e-RS from  Back office > E-RS > E-RS DNA Queue.

Sending DNAs to e-RS on a mobile

You can't do this on a mobile.

Sending DNAs to e-RS on a desktop

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Send	Select to send the DNAs in the list to e-RS.
	Shows a list of patients who didn't attend their appointment that was booked through e-RS.